Modem device type is listed as CDROM or DVDROM

  • 7002522
  • 02-Feb-2009
  • 27-Apr-2012

Environment

Novell ZENworks 7.5 Asset Management - ZAM7.5

Situation

Workstation is scanned, and the inventory comes in just fine.
 
In the WebConsole drill into the workstation record, and go to the Hardware list. The Modem is listed there, and looks correct. However, if you drill into the Modem, it lists the device type as CDROM or DVDROM. The device type for the modem listed in the Manager is Internal or External, not CDROM or DVDROM.

Resolution

Fixed in ZENWorks Asset Management Interim Release 17

Interim Releases can be scheduled to run automatically or can be downloaded manually at https://download.novell.com .   The Interim releases can be set up within the ZAM Manager for the Task server to check the site on a scheduled basis, and download and apply them automatically. Please refer to the Help Section for details of how to set up automatic downloads if desired.

Each interim release is cumulative. If Interim Release 17 is not available due to a newer interim release being placed on the website, be assured that the code needed is in the later release.

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