One user unable to login to GroupWise WebAccess but GroupWise Client is fine

  • 7002513
  • 31-Mar-2012
  • 27-Apr-2012


Novell GroupWise 8 Support Pack 2 Hot Patch 3
Novell NetWare 6.5 Support Pack 8
SUSE Linux Enterprise Desktop 10


One user gets an error when logging in to GroupWise WebAccess, even though userID & password are correct.  User can successfully login to the GroupWise client.
Error: "Unable to process request. Please contact your system administrator" .


  1. Login to GroupWise client as user.
  2. Go to "Work In Progress" folder and delete all old emails or try to send them.
  3. Exit GroupWise Client and login again as user.
  4. Login to WebAccess