Getting Access Manager Event Code 300101014, 300101015, and/or Time Drifting While Using VMware ESX Server

  • 7002468
  • 27-Jan-2009
  • 02-May-2013

Environment

Novell Access Manager 3

Situation

Getting event code 300101014 or 300101015 when attempting to authenticate to a protected resource.

Resolution

Set up of NTP and cron jobs, on your LAG(s) and Identity Server(s).

First:
Set up NTP on your LAG within Access Manager's Admin Console.
Set up NTP on your Identity Server using YaST.
(use the same NTP server)

Second:
Insert one line or the other of the following lines to the /etc/crontab file...
...depending on whether it is for a LAG or Identity Server:

If configuring for LAG, insert the following line only.
*/5 * * * * root rcxntpd restart
If configuring for Identity Server, insert the following line only.
*/5 * * * * root rcntp restart

Note: For SLES 11 and 11 SP1 use the following line only for both LAG and Identity Server /etc/crontab files.
*/5 * * * * root rcntp restart

Restart cron with /etc/init.d/cron restart.  This will cause the 'rcntp restart' command to be run every 5 minutes, and it will persist through reboots, unlike the watch command. 

To verify it is working, use tail -f /var/log/messages and watch for something like this:

Oct 29 16:38:46 user15 /usr/sbin/cron[2601]: (CRON) STARTUP (V5.0)
Oct 29 16:40:01 user15 /usr/sbin/cron[2611]: (root) CMD (rcntp restart)
Oct 29 16:40:01 user15 ntpd[2655]: ntpd 4.2.4p6@1.1549-o Mon Feb 23 19:40:27
...

Additional Information