ERROR: "Document Convert Agent is unable to service requests" while loading the POA

  • Document ID:7002353
  • Creation Date:12-Jan-2009
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      GroupWise
      NetWare

Environment

Products:
Novell GroupWise 8
NetWare 6.5
 
Configuration:
More than one POA on one server

Situation

ERROR: "Cannot initialize any worker processes" on the POA screen
ERROR: "Document Convert Agent is unable to service requests" on the POA Screen
Document Convert Agent error while loading the POA

Resolution

Upgrade to GroupWise 8.0.1. The patch can be found at the following link:
 

Additional Information

Notes:
Information in the log file
 
01-12-09 20:21:44 Client/Server Settings:
01-12-09 20:21:45 IP Address: 192.168.1.1
01-12-09 20:21:45 TCP Port for Incoming Connections: 51200
01-12-09 20:21:45 Initializing worker processes
01-12-09 20:21:45
01-12-09 20:21:45 Performance Settings:
01-12-09 20:21:45 Processing Threads: 1 (Default)
01-12-09 20:21:45 ****************************************************************
01-12-09 20:22:14 Cannot initialize any worker processes
01-12-09 20:22:14 Document Convert Agent is unable to service requests