Random users not synchronized to Conferencing via LDAP.

  • 7002340
  • 09-Jan-2009
  • 27-Apr-2012


Novell Teaming + Conferencing
Novell Conferencing 1.0 Support Pack 1
Novell Conferencing is installed correctly.
Novell Conferencing is configured to use LDAP sychronization against eDirectory.


Random users cannot login to Conferencing
Some users not showing up in the Contacts list.
Cannot find some users during a search.
Errors in the Addressbk.log
  494 LDAP error creating new user, username
  ERROR:  duplicate key violates unique constraint "users_username_key"


Corrective Actions:
The issue was the length of the phone # field in eDirectory.
Shortening the length of the phone number in the phone number field corrected the problem users.

Additional Information

Root Cause:
The phone number field in the Contacts Table in Conferencing is limited to 32 characters.
The user having the problem had a phone number listed in eDir that exceeded that limit, so it would not insert into the Contacts Table.