Random users not synchronized to Conferencing via LDAP.

  • 7002340
  • 09-Jan-2009
  • 27-Apr-2012

Environment

Products:
Novell Teaming + Conferencing
Novell Conferencing 1.0 Support Pack 1
 
Configuration:
Novell Conferencing is installed correctly.
Novell Conferencing is configured to use LDAP sychronization against eDirectory.

Situation

Symptoms:
Random users cannot login to Conferencing
Some users not showing up in the Contacts list.
Cannot find some users during a search.
Errors in the Addressbk.log
  494 LDAP error creating new user, username
  ERROR:  duplicate key violates unique constraint "users_username_key"

Resolution

Corrective Actions:
The issue was the length of the phone # field in eDirectory.
Shortening the length of the phone number in the phone number field corrected the problem users.

Additional Information

Root Cause:
The phone number field in the Contacts Table in Conferencing is limited to 32 characters.
The user having the problem had a phone number listed in eDir that exceeded that limit, so it would not insert into the Contacts Table.

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