Server Agent registration fails with Error: Newer agent version than server version

  • 7002317
  • 07-Jan-2009
  • 08-Nov-2012


Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1
Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1 Registration
Novell SUSE Linux Enterprise Server 10


System Update deployment is applied to server but it remains in the Update Assigned status.  Agent Last Contact date was several weeks old.  Ran zac ref to refresh the agent on the server and checked the logs. 

In the /var/opt/novell/log/zenworks/loader-messages.logUpdate has been postponed...only directly assigned devices will receive this update until the update is assigned to the System Update stages

In the /opt/novell/zenworks/logs/LocalStore/zmd-messages.log set to debug (zac log level debug):
 [DEBUG] [01/07/2009 02:49:53.593] [3482] [ZenLinuxDaemon] [-1281377376] [] [RegistrationManager] [] [Error during device registration: Unexpected server result. Server code: -37. Server message Newer agent version than server version: a5a9332e99d781816eb6300363520553]


The agent version as noted in the /etc/opt/novell/zenworks/version.txt (Windows: %ZENWORKS_HOME%) was old.
Compare value in version.txt with the actual packages installed.
Windows:  msilist  (see additional information section)
Linux:  rpm -qa |grep novell-zenworks

If the versions don't match up, manually update the versions.txt file to reflect the correctly installed version of the agent, then run zac ref.

Additional Information

msilist.exe is included in the ZENworksInfoCollect package.  It can be downloaded from your ZCM server at: 


In the left navigation window, choose "Administrative Tools".

Instructions for msilist.exe usage can be found in the documentation.