GroupWise Webaccess on Windows 2003 server with IIS bring up "page cannot be displayed".

  • 7002285
  • 04-Jan-2009
  • 27-Apr-2012


Microsoft Windows Server 2003.
Novell GroupWise WebAccess 7.
Microsoft Windows IIS 6.0.


Installed GroupWise WebAccess with IIS 6.
GroupWise WebAccess with Windows 2003 Server.
"Jakarta" connector not present in the IIS | Websites.
Required "Index" file missing.
While accessing the GroupWise WebAccess login page, user gets "page cannot be displayed".
GroupWise WebAccess, IIS & Tomcat service is up and running but user cannot access the login page.


Following steps can ensure that the GroupWise WebAccess is properly configured with IIS.

1.Using the IIS management console, add a new virtual directory to IIS/WebAccess web site. The name of the virtual directory must be jakarta. Its physical path should be the directory where it places isapi_redirect.dll ( it can be found in c:\novell\connector\bin). While creating this new virtual directory assign it with execute access.

2. Using the IIS management console, add the Jakarta Isapi Redirector to the Web Service Extensions.
     - Right-clict on the Web Service Extensions and choos Add a new Web Service Extension.
     - Enter tomcat for the Extension Name.
     - Add the isapi_redirect.dll to the require files.
     - Check the Set extension status to Allowed.
     - Click on OK.

3. Restart IIS & Tomcat service.

4. If the above  mentioned steps does not work and index.html is missing than kindly follow the below mentioned step:
    - Copy the "index.html" from GroupWise Software Distribution Directory (i.e \INTERNET\WEBACCESS\UNIX\) to "c:\inetpub\wwwroot\"
    - Restart the IIS and Tomcat services.