504 Gateway Time-Out error when trying to access www.hp.com through Novell Border Manager 3.9

  • 7002227
  • 19-Dec-2008
  • 26-Apr-2012


Novell BorderManager 3.9 Support Pack 1


The customer is trying to visit www.hp.com site, but the after some time he receives a 504 Gateway Time-Out error message.
The customer has Client to Site configured on the same Border Manager server. In the VPN server configuration the tunnel address was set to with the netmask of


www.hp.com resolves to and, which both are in the same net as set to the tunnel address of the VPN server config.

You should always use a private address range not used in elswhere your environment as a tunnel address to avoid these type of problems.

To fix it follow the steps:
1. In iManager go to Border Manager.
2. Select VPN services.
3. Find the server.
4. Click Edit.
5. Click Server Configuration.
6. Change the Tunnel IP address and netmask to a private address (eg.
7. Click OK.
8. Click OK.