Environment
Novell BorderManager 3.9 Support Pack 1
Situation
The customer is trying to visit www.hp.com site, but the after some time he receives a 504 Gateway Time-Out error message.
The customer has Client to Site configured on the same Border Manager server. In the VPN server configuration the tunnel address was set to 15.2.2.2 with the netmask of 255.0.0.0
The customer has Client to Site configured on the same Border Manager server. In the VPN server configuration the tunnel address was set to 15.2.2.2 with the netmask of 255.0.0.0
Resolution
www.hp.com resolves to 15.216.110.139 and 15.192.45.22, which both are in the same net as set to the tunnel address of the VPN server config.
You should always use a private address range not used in elswhere your environment as a tunnel address to avoid these type of problems.
To fix it follow the steps:
1. In iManager go to Border Manager.
2. Select VPN services.
3. Find the server.
4. Click Edit.
5. Click Server Configuration.
6. Change the Tunnel IP address and netmask to a private address (eg. 192.168.99.1/255.255.255.0)
7. Click OK.
8. Click OK.
You should always use a private address range not used in elswhere your environment as a tunnel address to avoid these type of problems.
To fix it follow the steps:
1. In iManager go to Border Manager.
2. Select VPN services.
3. Find the server.
4. Click Edit.
5. Click Server Configuration.
6. Change the Tunnel IP address and netmask to a private address (eg. 192.168.99.1/255.255.255.0)
7. Click OK.
8. Click OK.