Environment
Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1
Novell SUSE Linux Enterprise Server 10
Novell SUSE Linux Enterprise Server 10
Situation
Authentication Error: Unable to log into the network because the login credentials or the server certificate is incorrect.
This message is seen in the log file loader-messages.log
Novell.Zenworks.PolicyHandlers.InvalidPersistedDataException: Exception occured while deserializing persisted data. ---> System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.
Also, running zac reg command returns a java stack trace.
This message is seen in the log file loader-messages.log
Novell.Zenworks.PolicyHandlers.InvalidPersistedDataException: Exception occured while deserializing persisted data. ---> System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.
Also, running zac reg command returns a java stack trace.
Resolution
Set ownership to user and group of zenworks so Tomcat can extract the war files successfully.
chown zenworks.zenworks -R /opt/novell/zenworks
chown zenworks.zenworks -R /opt/novell/zenworks
Additional Information
Several of the directories under /opt/novell/zenworks were owned by the user root, rather than the user zenworks. Because of this Tomcat was unable to expand the zenworks-registration.war file in /opt/novell/zenworks/share/tomcat/webapps.
For other TIDs relating to login issues, see TID 3273870 - Troubleshooting ZCM login problems
For other TIDs relating to login issues, see TID 3273870 - Troubleshooting ZCM login problems