Remote Operator name is unreadable on Chinese device, when using an external CA

  • 7002111
  • 08-Dec-2008
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1 Remote Management

Chinese Windows device


When Remote Controlling a device that is running Chinese Windows, the name of the remote operator is not readable, if an external Certificate Authority is being used.


This is fixed in version 10.1.2 - see KB 7001914 "ZENworks 10 Configuration Management 10.1.2" which can be found at

Additional Information

Note that the name of the operator should be the Chinese equivalent of "Unknown User" - see TID 7001836 at