GWIA comes up with an empty blue screen without any regular text

  • 7002051
  • 02-Dec-2008
  • 26-Apr-2012

Environment

Novell GroupWise 7

Situation

GWIA 7.X comes up with just an empty (blank) blue screen with the frames of the regular GWIA screen, but without any text. It also doesn't process any messages. Trying to unload GWIA from the console or pressing ESC in the GWIA screen will abend the server in gwia.nlm

Resolution

This is caused by an incorrect log file path specified for the GWIA, possibly after moving GWIA to a different server or into a cluster.  This has been reported to engineering.
 
To correct this in the meantime, go into ConsoleOne, go to the properties of the GWIA object.  Click on the Groupwise Tab and select Log Settings and set a correct path on the server running GWIA