Environment
Novell GroupWise Messenger 2.0
Situation
Users can't add Contacts to the Novell GroupWise Messenger.
Client gets the following Error: "An Error occurred while updating the Directory Please see your System Administrator."
The Messenger Agent gets the Following Error: "09:22:21 4AD SPL Request (Create Contact) [0xAE0B]: CN=User,OU=Messenger,O=Novell - DDC: Error writing to the directory"
Resolution
Grante the Admin Rights to Root for the Net Messenger Agent User.
- Go to ConsoleOne
- Right click on Organization Unit
- Select Trustees of this object
- From the dropdown menu choose "Inherited Rights Filters"
- make sure there are no filters that will prevent "Supervisor" rights from flowing down to subcontainers.
Additional Information
4.4 Required Rights for eDirectory Access
Because Messenger is based on eDirectory, the
Messenger agents must be able to access
eDirectory with the rights necessary to perform
their tasks. The simplest way to accomplish this
is to let the Messenger agents log in to
eDirectory as an Admin equivalent user.
If you do not want to let the Messenger agents
log in to eDirectory as an Admin equivalent user,
you must set up an eDirectory user for them that
has the rights detailed in eDirectory Access and
Authentication in Installing a Messenger System
in the "Installation" guide.
Formerly known as TID# 10082549