Environment
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1
Situation
When a workstation connects to the network over a VPN, NAL refreshes for around 25 minutes, and no applications appear.
Resolution
In the Launcher Configuration, change the Remote Access Connection Method from Auto-detect to either remote or local.
Additional Information
When the workstation is connected through a VPN and the remote access connection method in the Launcher configuration is set to Auto-Detect it can cause the Workstation Manager to not be able to detect the network correctly.