Soft timeout redirects for session renewal with WebAccess result in browser "hang"

  • Document ID:7001898
  • Creation Date:16-Nov-2008
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      Access Manager (NAM)
      GroupWise

Environment

Novell Access Manager 3.1.315
Novell GroupWise 8

Situation

When trying to update the WebAccess client from a NAM protected resource, the session will hang if it gets redirected by a soft timeout

Resolution

This has been reported to engineering

Additional Information

Steps to duplicate:
  1. Access the WebAccess client through the NAM protected resource (IE6, IE7, or Firefox 3)
  2. With the browser showing the user's main mailbox page, make sure that pressing "Update" works as expected to refresh the mailbox contents
  3. Now allow the NAM session timer to decrement to the soft timeout value for the session (for testing, the IDP session timeout set to 5 min, so in this case 4 minutes were allowed to go by after the user login
  4. After the soft timeout period expires, click "Update" again
    Result:
- User sees "Loading" pop-up message in the browser, it stays there forever and Mailbox contents are never refreshed.
- Browser shows a javascript error
- ethereal and tcpdump trace shows that LAG replies to the GET when user clicks
- Update with a 302 Found and Location: set to .../nesp/app/plogin?... as expected, but then the browser never sends a packet to that URL