Environment
Novell Access Manager 3.1.315
Novell GroupWise 8
Situation
When trying to update the WebAccess client from a NAM protected resource, the session will hang if it gets redirected by a soft timeout
Resolution
This has been reported to engineering
Additional Information
Steps to duplicate:
- Access the WebAccess client through the NAM protected resource (IE6, IE7, or Firefox 3)
- With the browser showing the user's main mailbox page, make sure that pressing "Update" works as expected to refresh the mailbox contents
- Now allow the NAM session timer to decrement to the soft timeout value for the session (for testing, the IDP session timeout set to 5 min, so in this case 4 minutes were allowed to go by after the user login
- After the soft timeout period expires, click "Update" againResult:
- User sees "Loading" pop-up message in the browser, it stays there forever and Mailbox contents are never refreshed.
- Browser shows a javascript error
- ethereal and tcpdump trace shows that LAG replies to the GET when user clicks
- Update with a 302 Found and Location: set to .../nesp/app/plogin?... as expected, but then the browser never sends a packet to that URL