Update Server 6.4 Service Pack 1 Fails To Install Due to Replication Service

  • 7001871
  • 13-Nov-2008
  • 30-Apr-2012

Environment

Novell ZENworks Patch Management 6.4 - ZPM6.4

Situation

Symptoms

Installation of Update Server 6.4 Service Pack 1 fails and rolls back the upgrade.


Cause


The Replication Service is still active and cannot be stopped or removed during Update Server 6.4 Service Pack 1 installation.

Resolution

  1. Stop the Replication Service manually before applying Update Server 6.4 Service Pack 1.
  2. If a failure occurred, remove the Update Server 6.4 Service Pack 1 log file before re-attempting using the following CMD prompt command from the root of the drive (e.g., C:\):

      del /s /q patch1.log