Attempting to register a ZCM Windows XP sp 3 Tablet PC errors "Could not determine device type."

  • 7001860
  • 12-Nov-2008
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1
Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1 Installation - Agent
Microsoft Windows XP Tablet PC Edition

Situation

Cannot install ZCM 10 agent on PC running XP SP3 Tablet Edition or
Attempting to register a Windows XP SP 3 Tablet Edition returns:

ERROR: Unable to register with the server at: https://<server>. Service Error. code: -21, message: Could not determine device type from <OS> tag: unsupported




Resolution

This is fixed in version 10.1.2 - see KB 7001914 "ZENworks 10 Configuration Management 10.1.2" which can be found at https://www.novell.com/support

Feedback service temporarily unavailable. For content questions or problems, please contact Support.