Could not get device Information

  • 7001787
  • 04-Nov-2008
  • 07-Jun-2013


Novell iPrint for NetWare Novell NetWare 6.5 Support Pack 8
Novell iPrint Client for Windows 4.34
Microsoft Windows XP SP3
Canon IR 4570 Printer



Printer functionality "Get Device Status" does not work as expected.


Printer has been installed through Novell iPrint.



The only workaround currently known is to install the printer directly on the workstation without using Novell iPrint.

Additional Information

The problem is that Bi-Directional communication between the client and the printer is not established. iPrint client from OES2 SP1 populates a registry entry ("NovellSNMPAddressAndPort") for the SNMP communication address. This is currently consumed by soem printer vendors like HP and Xerox, but not from Canon, therefore Canon printers do not communicate bi-directionally with iPrint client. Lan trace analysys shown that in this specific scenario no bi-directional communications occurs.

This is being tracked as a feature request for OES2. If and when Canon will changes their code to do so, the Bi-Di communication channel thus established should ensure that the functionality "Get Device Information" button, as all the remaining Bi-Di functionality, will work.