System Update 10.0.3 stuck at bundling 100% after certain NullPointerException

  • 7001639
  • 13-Oct-2008
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management

Situation

System Update 10.0.3 stuck at bundling 100% after NullPointerException
 
This problem is specific to 10.0.3 update.  This problem is specific to a condition that will show as the following error in loader-messages.log:
 
[DEBUG] [6/12/08 3:08:02 PM] [] [Loader.Download and Apply Update Handler] [java.lang.NullPointerException
 at com.novell.zenworks.datamodel.services.content.ContentAdminImpl.getAssignableContentObjSyncStatus(ContentAdminImpl.java:1946)
 at com.novell.zenworks.loader.modules.queue.handlers.DownloadApplyUpdateHandler.checkSyncState(DownloadApplyUpdateHandler.java:1548)
 at com.novell.zenworks.loader.modules.queue.handlers.DownloadApplyUpdateHandler.processAction(DownloadApplyUpdateHandler.java:659)
 at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.processAction(QueueThreadWorker.java:193)
 at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.run(QueueThreadWorker.java:139)
 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:650)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:675)
 at java.lang.Thread.run(Thread.java:595)
] [java.lang.NullPointerException
 at com.novell.zenworks.datamodel.services.content.ContentAdminImpl.getAssignableContentObjSyncStatus(ContentAdminImpl.java:1946)
 at com.novell.zenworks.loader.modules.queue.handlers.DownloadApplyUpdateHandler.checkSyncState(DownloadApplyUpdateHandler.java:1548)
 at com.novell.zenworks.loader.modules.queue.handlers.DownloadApplyUpdateHandler.processAction(DownloadApplyUpdateHandler.java:659)
 at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.processAction(QueueThreadWorker.java:193)
 at com.novell.zenworks.loader.modules.queue.runner.QueueThreadWorker.run(QueueThreadWorker.java:139)
 at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:650)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:675)
 at java.lang.Thread.run(Thread.java:595)
] [] []

Resolution

This is fixed in version 10.1 - see KB 7001200 "ZENworks 10 Configuration Management with SP1 (10.1)" which can be found at https://www.novell.com/support
 
If you see this error during 10.0.3 update, contact Novell Technical Support for a patch since 10.0.3 update is required prior to 10.1 updates.