ZCM managed agent login error

  • 7001553
  • 07-Oct-2008
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management with Support Pack 1 - 10.1


Trying to login to ZENworks agent login:
ERROR: "Unable to log into the network because the Cached login information is not available "


Check that the ZENworks server is resolvable in DNS forward and reverse lookup.

Additional Information

This error can indicate that the server is unavailable for the registeruser request and this user is not cached (never logged in before).
Note that in this case, this is not a casa error.  Casa service is responding port 2645 requests as verified by zmd-messages.log or casaauthtoken.log.  The call to ZENIsServerAvailable resolves to the configured https port on the ZENworks ZCM server.
ERROR (from zenlgn.log):
Could not find any available servers
ERROR (from zmd-messages.log):
[DEBUG] [10/07/2008 16:28:42.968] [1496] [ZenworksWindowsService] [14] [] [ConnectMan] [] [host: zcmserver.myorg.com, not found in DNS] [] []
[DEBUG] [10/07/2008 16:28:46.093] [1496] [ZenworksWindowsService] [8] [Administrator] [RegistrationManager] [] [RegisterUser called with null or empty host using ServiceManager.GetServices()] [] []

For other TIDs relating to login issues, see TID 3273870 - Troubleshooting ZCM login problems