Environment
Novell GroupWise 7
Novell GroupWise 6.5
Situation
During a structure check of the user databases the following error shows up in the log and causes GWCheck to rebuild the user database:
- structural problem detected- QF_VERIFICATION_ERR (code 0x103 )
- Additional info saved in VPCHIGW65/COMPMAIL:\grpwise\chipo65\ofuser\userXXX.$er
Problem 13- Structural problem found in database VPCHIGW65/COMPMAIL:\grpwise\chipo65\ofuser\userXXX.db
- Attempting to correct structural problem in database
In the OFUSER directory a USERXXX.$ER file can be found with the following info:
BAD LAST BLOCK
Logical File Number: 728
Logical File Type: Index
Error Number: 103
QF_VERIFICATION_ERR
These rebuilds tend to occur frequently and the error tends to not get cleaned up.
- structural problem detected- QF_VERIFICATION_ERR (code 0x103 )
- Additional info saved in VPCHIGW65/COMPMAIL:\grpwise\chipo65\ofuser\userXXX.$er
Problem 13- Structural problem found in database VPCHIGW65/COMPMAIL:\grpwise\chipo65\ofuser\userXXX.db
- Attempting to correct structural problem in database
In the OFUSER directory a USERXXX.$ER file can be found with the following info:
BAD LAST BLOCK
Logical File Number: 728
Logical File Type: Index
Error Number: 103
QF_VERIFICATION_ERR
These rebuilds tend to occur frequently and the error tends to not get cleaned up.
Resolution
This problem happens when the quickfinder indexer doesn't recognize a character in a mail message that it is indexing, thus putting the index in a bad state. The structure check recognizes this and rebuilds the database.
Development has made fixes in the quickfinder indexing process to allow for theses characters, thus preventing the rebuilds.
The fix for this is in GroupWise 8 as well as the GroupWise 7 engine dated 10-01-08 or newer.
Development has made fixes in the quickfinder indexing process to allow for theses characters, thus preventing the rebuilds.
The fix for this is in GroupWise 8 as well as the GroupWise 7 engine dated 10-01-08 or newer.