Windows Print Queue Manager reports "Failed to open, retrying" when reading iPrint print queue

  • 7001525
  • 06-Oct-2008
  • 27-Apr-2012

Environment

Novell iPrint for Novell NetWare 6.5 Support Pack 7
iprntnw65sp7b

Situation

Within "Printers and Faxes", when double-clicking a printer that has queued jobs, no jobs are displayed.  The title-bar of the printer window reads on Failed to open, retrying; e.g.

MYPRINTER on MYPRINTMANAGER Failed to open, retrying

Jobs still print and can be managed within iManager or the Print Manager (NDPSM) but cannot be seen from the Windows Print Queue Manager.

Resolution

Apply NetWare 6.5 SP8 available from https://download.novell.com/Download?buildid=dpIR3H1ymhk~

NetWare 6.5 SP7 only:  Apply IPPSRVR.NLM from iPrint update for NetWare 65 support pack 7c NW65SP7C or later, available from https://download.novell.com/Download?buildid=YtLUNRiAdAY~

Additional Information

There is a problem with the ippsrvr from iprntnw65sp7b.

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