Environment
Novell ZENworks 10 Configuration Management
Situation
When a user connects via RDP to a Windows 2003 server that has the agent installed, the agent becomes unresponsive.
Resolution
This is fixed in version 10.1 - see KB 7001200 "ZENworks 10 Configuration Management with SP1 (10.1)" which can be found at https://www.novell.com/support