Inbox icon shows unread items; not true

  • 7001460
  • 01-Oct-2008
  • 26-Apr-2012


Novell GroupWise 6.5
Novell GroupWise 6 Support Pack 2
Novell GroupWise 6


Inbox icon shows unread items; not true
Mailbox Folder icon shows unread items; not true
A user's Inbox icon has a "new item" mail envelope, suggesting that there are unread items in the Inbox.
When the Inbox is opened no mail messages are there and the Inbox count shows 0 items.
If a new mail message is sent, it shows up in the Inbox, is read and deleted, the "new item" icon still will not disappear.
Analyze and fix on the user and message database --FAILED.
Structural rebuild on user & msg database. --FAILED.
Reset user preferences. --FAILED.
Do a recreate user db from msg dbs. --FAILED.


Rename user db, create new user db, check for icon. --WORKED. The icon showed no new items.

Technical Note:
Do the following:
1. Take down POA Agent
2. Rename the old damaged userxxx.db database to user???.bak
3. Run GWCHECK Standalone, Structural Rebuild on the User GroupWise account (you need to specify the users database file USERXXX.DB and not the user account name). This will remove the entry for this user from the NGWGUARD.DB
4. Restart POA agent.
5. Log into GroupWise as the user; this will create a new empty user database.
6. Run a recreate user database from message databases to recover the user's mail, this will put All the Mail in the Cabinet Folder.  The user will need to reorganize their Mailbox as desired.  They can create new folders and move any messages to the folders they want.
or the user can prior to the renaming the old user database archive the mailbox item he wants and then un-archive it into the new users database.

Note: This solution is taken from KB 2914540 "Inbox icon shows unread items; not true"
Did find on all messages, marked as unread then read fixed problem.
Another user took all of the e-mail and moved them to a new folder, marked them all as read then did a structural rebuild and moved them all back to her inbox. This fixed the problem.

If these steps do not fix the issue a service request will need to be opened with Novell Technical Services

Additional Information

Damaged user database.
Formerly known as TID# 10056056