Error: "unable to connect to tcp/ip address" in caching mailbox

  • Document ID:7001459
  • Creation Date:30-Sep-2008
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise 7

Situation

Error: “unable to connect to tcp/ip address” in caching mailbox

The issue is with updating the IP Address/DNS information in the GroupWise client in the caching mode when user is move from one Post Office to another.


Resolution

This is Working as Designed.

Additional Information

Step to duplicate:

  1. User “A” is in PO1 and is using caching mail box.

  2. User “A” is now moved to PO2.

  3. User “A” is still able to send/receive mails without any errors. At this point of time, PO1 is up and still in GroupWise Sytem.

  4. PO1 was brought down and removed from the GroupWise System.

  5. User “A” is able to login to the GroupWise client but not able to send/receive mails. He gets “unable to connect to tcp/ip address” error.

Here the issue is with updating the IP Address/DNS information in the GroupWise client in the caching mode. IP Address/DNS name of Post Office is not getting updated. One can find this in GroupWise client under Accounts|Account Options|Properties|Advance.