Patch scan fails with error 27

  • 7001421
  • 28-Mar-2012
  • 05-Jan-2015


Novell ZENworks Patch Management 11
Novell ZENworks Configuration Management 11.1 Patch Management
Novell ZENworks Configuration Management 11.2 Patch Management


No patches show as installed or applicable for the device in ZENworks Control Center

0 Byte scan results do get uploaded to the collection server

Error 27 logged for each patch in %zenworks_home%\zpm\debug.log


This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at

Delete the folder %zenworks_home%\zpm\workdir. It will get automatically recreated when required.


The file system rights, set on the %zenworks_home%\zpm\workdir folder, got tampered with on the managed device.

Additional Information

Since ZPM 11.2.2 the workdir folder gets automatically cleaned up and recreated as needed.