Patch scan fails with error 27

  • 7001421
  • 28-Mar-2012
  • 05-Jan-2015

Environment

Novell ZENworks Patch Management 11
Novell ZENworks Configuration Management 11.1 Patch Management
Novell ZENworks Configuration Management 11.2 Patch Management

Situation

No patches show as installed or applicable for the device in ZENworks Control Center

0 Byte scan results do get uploaded to the collection server

Error 27 logged for each patch in %zenworks_home%\zpm\debug.log

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

Workaround:
Delete the folder %zenworks_home%\zpm\workdir. It will get automatically recreated when required.

Cause

The file system rights, set on the %zenworks_home%\zpm\workdir folder, got tampered with on the managed device.

Additional Information

Since ZPM 11.2.2 the workdir folder gets automatically cleaned up and recreated as needed.

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