Environment
Novell ZENworks 7 Desktop
Management Support Pack 1 - ZDM7 SP1
Situation
Upgraded ZDM 6.5 to ZDM
7.
WINLOGON.EXE crashes (BSOD) with
code C000021a.
Workstations reboot after
BSOD.
Most upgrades of the 6.5 to
7 ZFDAGENT.MSI do not have the
crash.
Reinstall of the ZDM 7 agent
resolves the crash.
Resolution
Removed old ZENLITE.DLL and NALNTSRV.EXE files that were found in
the \%SystemRoot%\ folder
structure.
Additional Information
The ZFDAGENT.MSI install is architected
to remove the previously installed agent. Sometimes
conditions exist on workstations that all files are not
removed. Find a manual or automated means to remove those
files to avoid another ZDM agent install. For older ZDM
versions for this symptom, see KB 10098390 'ZFDAGENT.MSI blue screens when
loaded.'