Environment
Novell iPrint Client for Windows Vista
Situation
Uploading a printer driver from a 64 bit Vista workstation to a NetWare Broker appears to be successful, but it doesn't work. When installing the 64 bit printer driver to a 64 bit Vista workstation, the 32 bit Vista driver is downloaded to the workstation. Depending on the printer driver make/model, this can generate various errors. The currently known error is: "The printer driver is unknown" -2147023099
Resolution
1. Download IPPSRVR.NLM dated 14OCT2008 or later and NDPS.JAR dated 26AUG2008 or later.
Go to download.novell.com
2. Make a backup of the current SYS:\SYSTEM\IPPSRVR.NLM
3. Copy the updated IPPSRVR.NLM to SYS:\SYSTEM\
4. Unload the Print Manager.
unload ndpsm
5. Unload Apache.
ap2webdn
6. Unload IPPRSRVR.NLM.
unload ippsrvr
7. Load Apache
ap2webup
8. Load the Print Manager (NDPSM), using the same command line switches that have been used prior to the update.
9. Make a back up of the current sys:\tomcat\5.0\webapps\nps\WEB-INF\lib\ndps.jar
10. Copy the updated ndps.jar to sys:\tomcat\5.0\webapps\nps\WEB-INF\lib\
11. Stop tomcat
tc5stop
Wait a few minutes
12. Start tomcat
tomcat5
Wait a few minutes
13. Using iManager, delete the printer driver from the Broker's 64 bit Vista repository.
14. Upload the printer driver to the Broker's 64 bit Vista repository.
15. Install the printer to the 64 bit Vista workstation.
Go to download.novell.com
2. Make a backup of the current SYS:\SYSTEM\IPPSRVR.NLM
3. Copy the updated IPPSRVR.NLM to SYS:\SYSTEM\
4. Unload the Print Manager.
unload ndpsm
5. Unload Apache.
ap2webdn
6. Unload IPPRSRVR.NLM.
unload ippsrvr
7. Load Apache
ap2webup
8. Load the Print Manager (NDPSM), using the same command line switches that have been used prior to the update.
9. Make a back up of the current sys:\tomcat\5.0\webapps\nps\WEB-INF\lib\ndps.jar
10. Copy the updated ndps.jar to sys:\tomcat\5.0\webapps\nps\WEB-INF\lib\
11. Stop tomcat
tc5stop
Wait a few minutes
12. Start tomcat
tomcat5
Wait a few minutes
13. Using iManager, delete the printer driver from the Broker's 64 bit Vista repository.
14. Upload the printer driver to the Broker's 64 bit Vista repository.
15. Install the printer to the 64 bit Vista workstation.