Can't login after system update fails partly or if casa service war file re-expanded

  • 7001196
  • 21-Aug-2008
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management Authentication
ZENworks 10 Configuration Management with SP1 (10.1) Authentication


ERROR (from zenlgn.log): "ObtainAuthToken Failed:  0xC7FF0020 "
ERROR (from ats.log with debug setting):
WARN authtoksvc.SessionToken getSecureTokenUtilObj()- Exception caught, message = ATS_INSTALL_DIR\etc\keys\trusted-ats-jks-store (The system cannot find the path specified)
WARN authtoksvc.SessionToken Constructor()- Failed to obtain secure token util object
ERROR authtoksvc.Authenticate invoke()- Exception: java.lang.Exception: SessionToken.Constructor()- Failed to obtain secure token util object


Note that the log gives a file not found for: ATS_INSTALL_DIR\etc\keys\trusted-ats-jks-store
If the file:
contains references to:
instead of the literal path where the trusted-ats-jks-store file is located then the casa will fail to authenticate users.
Make a backup of
Modify to point to the actual location of trusted-ats-jks-store.
Note that the syntax of the path uses double slashes (use the other entries as reference) example:
C://Program Files//Novell//ZENworks//share//ats//etc//keys//trusted-ats-jks-store

Additional Information

0xC7FF0020 in zenlgn.log indicates a serverside error.  See Debugging KB 3418069 for more information.
Logins can fail for other reasons, this TID is specific to a problem that occurs if either
  1. The SystemUpdate process failed to restore the copy of (see system update log for details)
  2. The CasaAuthTokenSvc directory in share\ats\catalinabase\webapps was deleted and the  CasaAuthTokenSvc.war re-expanded.