Can't login after system update fails partly or if casa service war file re-expanded

  • Document ID:7001196
  • Creation Date:21-Aug-2008
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management Authentication
ZENworks 10 Configuration Management with SP1 (10.1) Authentication

Situation

ERROR (from zenlgn.log): "ObtainAuthToken Failed:  0xC7FF0020 "
ERROR (from ats.log with debug setting):
WARN authtoksvc.SessionToken getSecureTokenUtilObj()- Exception caught, message = ATS_INSTALL_DIR\etc\keys\trusted-ats-jks-store (The system cannot find the path specified)
WARN authtoksvc.SessionToken Constructor()- Failed to obtain secure token util object
ERROR authtoksvc.Authenticate invoke()- Exception: java.lang.Exception: SessionToken.Constructor()- Failed to obtain secure token util object

Resolution

Note that the log gives a file not found for: ATS_INSTALL_DIR\etc\keys\trusted-ats-jks-store
 
If the file:
 
%zenworks_home%\share\ats\catalinabase\webapps\CasaAuthTokenSvc\WEB-
INF\classes\casa_crypto.properties
 
contains references to:
ATS_INSTALL_DIR
 
instead of the literal path where the trusted-ats-jks-store file is located then the casa will fail to authenticate users.
Make a backup of
%zenworks_home%\share\ats\catalinabase\webapps\CasaAuthTokenSvc\WEB-
INF\classes\casa_crypto.properties
 
Modify casa_crypto.properties to point to the actual location of trusted-ats-jks-store.
 
Note that the syntax of the path uses double slashes (use the other entries as reference) example:
 
C://Program Files//Novell//ZENworks//share//ats//etc//keys//trusted-ats-jks-store
 
 

Additional Information

0xC7FF0020 in zenlgn.log indicates a serverside error.  See Debugging KB 3418069 for more information.
 
Logins can fail for other reasons, this TID is specific to a problem that occurs if either
 
  1. The SystemUpdate process failed to restore the copy of casa_crypto.properties (see system update log for details)
    or
  2. The CasaAuthTokenSvc directory in share\ats\catalinabase\webapps was deleted and the  CasaAuthTokenSvc.war re-expanded.