Windows workstations listed as Unknown OS after Discovery

  • 7001061
  • 30-Jul-2008
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management

Situation

Deployable devices discovered by Discovery process may be listed with Operating System type Unknown.

Resolution

  1. Check that the prerequisites at target device are met for WinAPI.  See 1.3 IP Discovery Technologies   in the ZCM Documentation,  "ZENworks 10 Configuration Management Discovery, Deployment, and Retirement Reference"
  2.   Check that ZCM server or Windows discovery proxy device can map to the admin share of the targeted device. Test by running:
    net use \\<target device ip>\IPC$
    or
    net use \\<target device ip>\
    Admin$ 
    with appropriate credentials.
  3. Check that the credentials provided in the discovery task are correct.

Additional Information

It's not necessary that the operating system be listed in the deployable devices, but it can indicate a problem that will later manifest as errors when deployment is attempted.
 
See KB 3418069 for information on how to set FINEST debugging for discovery and/or deployment.

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