rug ref fails after machine is unlocked

  • 7000948
  • 16-Jul-2008
  • 30-Apr-2012


Novell ZENworks 7.2 Linux Management - ZLM7.2


If there is a refresh schedule time and system lock time set for the same time, then after unlocking the system, if a rug ref is preformed, the following is displayed:
zlm-automation2:~ # rug ref
ERROR: A Refresh request already Running. This Refresh is Ignored. Please Try
After Sometime.

After multiple attempts using rug ref, the same error is produced.


To obtain access to a hot patch with the fix for this problem, follow the instructions in TID 3469853 "Updates to Novell ZENworks 7.2 Linux Management" which can be found at

Additional Information

This happens because while the refresh was already in progress and immediately the device gets locked, then the zenservice refresh capablities fails. So even after unlock the refreshprogress is still in memory and hence it does not allow any future requests. It can be fixed by allowing the current refresh to go through when a device lock is triggered.