Subsequent scans on XP machines does not pick up software components and are marked as deleted

  • 7000890
  • 09-Jul-2008
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management Inventory


On XP machines there was a certain peice of software installed that was causing the software scan to fail due to an invalid .KB index.  The software scan does actually fail on a subsequent scan so when a load takes place there is no software within the xml file to be loaded and we are therefore marking the component as deleted.


This is fixed in version 10.1 - see KB 7001200 "ZENworks 10 Configuration Management with SP1 (10.1)" which can be found at

Change Log

02 Dec 08 - KJB - Removed Reported to Engineering flag and added fix