GWIA displaying incorrect SNMP statistics

  • 7000887
  • 09-Jul-2008
  • 26-Apr-2012


Novell GroupWise Internet Agent (GWIA) 7
Novell NetWare 6.5


  • Third Party monitoring solutions report incoming data constantly at zero, where in previous times, data has appeared as larger numbers.
  • SNMP statistics are not changing or increasing according to related GWIA traffic.
  • The gwiaStatBytesIn number is a negative number so that it may look something like: gwiaStatBytesIn -290356758.
  • The numbers in the GWIA's web interface should be a positive integer, or at least 0 for most fields if the GWIA has just been started.
  • Some fields will not change, these would be admin defined fields or system informational fields.
  • The only change that has been noticed is the patching GroupWise 7.0x to 7.03 or later.


 This has been fixed for GroupWise 8.

Additional Information

The GWIA will still start out a 0 and progress through positive integers until it hits a large enough number, then will take that positive number and make it negative.  Once a negative number is reached, the GWIA will continue to add to it, making it a smaller negative.  It will eventually hit 0 and continue upward into the postive numbers once again.  The cycle continues endlessly.

As far as it is known, this issue does not cause any other direct problems with usability or the performance of the GWIA.  It is concerned with the proper display of information to help admins gather data about their system and track and understand the usage and performance of their system. 

The SNMP information for the GWIA can be viewed at: http://<ipaddress>:<port>/snmp.

The gwiaStatBytesIn is stored as an unsigned 8 byte value. This means that it can count up to approx 4 billion bytes. It was being displayed as a signed value which means once the value passes approx 2 billion it would display negative.

Change Log

11/18/08 Removed Reported to engineering and added info about the signed value of 2 billion.