Unable to re-deploy the system update to a pending device in ZCC

  • 7000751
  • 25-Jun-2008
  • 09-May-2019

Environment

Novell ZENworks 10 Configuration Management
Microsoft Windows Server 2003 Enterprise Edition

Situation

Unable to re-deploy the system update to a pending device in ZCC

A ZENworks 10 Server is rebooted by Windows Automatic Update during a ZENworks System Update to 10.0.3.2 and remains in pending state.

Resolution

This is fixed in version 10.1 - see KB 7001200 "ZENworks 10 Configuration Management with SP1 (10.1)" which can be found at Novell Support

Additional Information

NOTE:  In current versions of the product the below workaround is INVALID.

In the event that a Windows managed device is restarted during the application of the 10.0.3.2 hotfix, the update will not restart automatically. In order to restart the update, open a command prompt on the managed device and run the following command:

zenupdater.exe -v -c "%ZENWORKS_HOME%\logs\system-update\GUID OF SYSTEM UPDATE\update_commands.xml"

This will restart the update process.

For Linux servers:
run

/opt/novell/zenworks/bin/zenupdater -v -c /var/opt/novell/log/zenworks/system-update/GUID OF SYSTEM UPDATE/update_commands.xml

This will also restart the update process for later versions of ZCM

zenupdater.exe -v -c "%ZENWORKS_HOME%\logs\system-update\GUID OF SYSTEM UPDATE\update_commands.xml"

/opt/novell/zenworks/bin/zenupdater -v -c /var/opt/novell/log/zenworks/system-update/GUID OF SYSTEM UPDATE/update_commands.xml

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