Error: "The printer driver is unknown. Error code 1797" when installing a printer to Microsoft Vista

  • 7000698
  • 18-Jun-2008
  • 26-Apr-2012


Novell iPrint Client for Windows 5.04
Novell iPrint for NetWare
Microsoft Windows Vista


When installing a Canon IR printer to Microsoft Visa workstations through iPrint, the following errors occur:

Error message: The printer driver is unknown
Error group: Windows
Error code 1797

Error message: The remote procedure call failed.
Error group Windows
Error code: 1726

Error message: The specified username is invalid
Error group: Windows
Error code: 2202


Fixed in iPrint Client 5.12 or newer.

Additional Information

Novell has spot tested several Cannon IR printers. All printers tested exhibited the same issue.