Error: "The printer driver is unknown. Error code 1797" when installing a printer to Microsoft Vista

  • Document ID:7000698
  • Creation Date:18-Jun-2008
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      iPrint

Environment

Novell iPrint Client for Windows 5.04
Novell iPrint for NetWare
Microsoft Windows Vista

Situation

When installing a Canon IR printer to Microsoft Visa workstations through iPrint, the following errors occur:

Error message: The printer driver is unknown
Error group: Windows
Error code 1797

Error message: The remote procedure call failed.
Error group Windows
Error code: 1726

Error message: The specified username is invalid
Error group: Windows
Error code: 2202

Resolution

Fixed in iPrint Client 5.12 or newer.

Additional Information

Novell has spot tested several Cannon IR printers. All printers tested exhibited the same issue.