NAL causes msiexec to launch which hangs the Citrix server

  • Document ID:7000678
  • Creation Date:16-Jun-2008
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Desktop Management

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Application Launcher (NAL)
Citrix Presentation Server 4

Situation

NAL hangs on Citrix server.
MSIEXEC is launched when NAL loads on the server.
MSIEXEC needs to be killed before Citrix Session users can use NAL applications.

Resolution

  1. Download the Microsoft Installer Cleanup Utility
  2. Run the tool to clean up the MSI database
  3. Uninstall the ZDM agent
  4. Reinstall the ZDM agent

Additional Information

To clean up your MSI database on your server/workstation use the following tool from Microsoft.