Environment
Crystal Reports Server
Novell Sentinel 6.0
Novell Sentinel 6.0 Report
Novell Sentinel 6.0
Novell Sentinel 6.0 Report
Situation
Novell Sentinel ships with Business Objects' Crystal Reports
Server. According to Business Objects' documentation at the
following link patches should sometimes come through the reseller
of Crystal Reports.
http://support.businessobjects.com/updates/warning_oem.asp
Support for the Crystal Reports software is also a concern as Novell is using the Business Objects software and shipping it with Novell Sentinel.
http://support.businessobjects.com/updates/warning_oem.asp
Support for the Crystal Reports software is also a concern as Novell is using the Business Objects software and shipping it with Novell Sentinel.
Resolution
The OEM warning from Business Objects is for vendors that take the
original install of Crystal Reports and then customize it in some
way to meet specific needs. For example changing part of the
installation or doing other small changes that could affect patches
are cause for concern. Novell does not make any of these
customizations to the install and instead just ships the Business
Objects' software's own ISO unmodified so it should work properly
with all of the patches from Business Objects. The patches
should therefore be retrieved directly from their site.
Support for Crystal Reports is done through Novell Technical Support (NTS). If interaction is needed with Business Objects due to a problem that is not related to the Sentinel side it can often be opened through Novell. For issues not related to Sentinel the call should be made directly to Business Objects.
Support for Crystal Reports is done through Novell Technical Support (NTS). If interaction is needed with Business Objects due to a problem that is not related to the Sentinel side it can often be opened through Novell. For issues not related to Sentinel the call should be made directly to Business Objects.