Environment
Products:
Novell GroupWise 7 Support Pack 1 or later
Novell GroupWise Mobile Server 2
Nokia Intellisync Mobile Suite 8
Microsoft Windows Server 2003 Enterprise Edition
Microsoft Windows Server 2003 Standard Edition
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Server
Novell GroupWise Mobile Server 2
Nokia Intellisync Mobile Suite 8
Microsoft Windows Server 2003 Enterprise Edition
Microsoft Windows Server 2003 Standard Edition
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Server
Situation
Symptoms:
Unable to get to the GMS login page after restoring the ASA database
ERROR: "Connection not allowed to Secure Gateway on x.x.x.x, another server is listed as the primary enterprise server"
ERROR: "Mobile Gateway unable to communicate with Secure Gateway on localhost/127.0.0.1:80"
ERROR: "Unexpected failure detected: NullPointerException"
Unable to get to the GroupWise Mobile Server login page
Change:
Migrated the ASA database from one server to another server
Uninstalled and reinstalled the GroupWise Mobile Server and restored the database from backup
Resolution
Corrective Steps:
1) Launch a web browser on the GMS server
2) Browse to http://localhost/sgadmin/admin.html
3) Click on the Enterprise Info link
4) Check the box below the Enterprise Name and click on Remove Enterprise tab
5) Restart the Intellisync Services from Start | Run | services.msc