Cannot access mapped drive after installing ZCM agent

  • 7000519
  • 28-May-2008
  • 30-Apr-2012


Novell ZENworks 10 Configuration Management


After installing the ZCM agent, Novell Client mapped drives cannot be accessed.

ERROR: "Attempt to access invalid address"

When a user attempts to access a mapped drive the above error is displayed

In HKEY_Local_Machine\System\CurrentControlSet\Control\NetworkProvider\Order, not all providers are separated with a comma on the providerorder string.

The Mapped drives in Windows Explorer show a red "X" through the mapped drive icon


This is fixed in version 10.1 - see KB 7001200 "ZENworks 10 Configuration Management with SP1 (10.1)" which can be found at
Workaround: Make sure that the all providers are separated with a comma in providerorder string in the registry location, HKEY_Local_Machine\System\CurrentControlSet\Control\NetworkProvider\Order

Additional Information

For additional information see KB 7000693.