Remote Management Viewer will not install on Internet Explorer 7

  • 7000481
  • 26-May-2008
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management
Microsoft Windows XP Professional Windows XP Professional Support Pack 2
Microsoft Windows Vista
Microsoft Internet Explorer 7

Situation

When trying to install the Remote Management Viewer on a machine that has just had IE7 installed, the MSI runs, but the 'Install Remote Management Viewer' link is still present, and the viewer does not appear in add/remove programs.

Resolution

This is fixed in version 10.1.1 - see KB 7001406 "ZENworks 10 Configuration Management 10.1.1" which can be found at https://www.novell.com/support

As a workaround, enable Intranet Settings See http://windowshelp.microsoft.com/Windows/en-US/Help/9cf3477e-2a6e-4c18-bf42-4ce760e952a91033.mspx for example

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