Environment
Novell Open Enterprise Server (Linux based)
Novell iManager 2.7
Situation
The following errors have been observed:
ERROR: "File protocol error occured: cannot open the NSS version file on the selected server. The NSS software may not currently be running on this server" while trying to connect to the OES Linux server through task "Samba" available under the Role "File Protocols" in iManager
ERROR: "openwebm: nss_ldap: could not search ldap server - DSA is unavailable" in the /var/log/messages file, while starting the OpenWEBM Daemon
Resolution
To resolve this issue, please follow the steps below:
1. Login as "root" to the Novell Open Enterprise Server
2. Launch the tool "YaST" from the Novell Open Enterprise Server
3. Seclect the applet "LDAP Client" available under the section "Network Services"
4. Select "Do Not Use LDAP" from the section "User Authentication" and "Finish" the configuration.
5. Stop the OpenWEBM Daemon by executing the command "rcowcimomd stop"
6. Start the OpenWEBM Daemon by executing the command "rcowcimomd start" and make sure that /var/log/messages file does not show the error message mentioned above
7. Logout and login back to iManager and check again
7. Logout and login back to iManager and check again
Additional Information
Root Cause:
The Novell Open Enterprise Server was also configured as LDAP Client
Notes:
For more information see KB 3417215, "Error: File Protocol Error Occurred ..." messages when using Storage, Archive Versioning, File Protocols, and Clustering Plug-Ins for iManager."