Groupwise Client crashes and gives windows error when notification is received

  • 7000376
  • 14-May-2008
  • 27-Apr-2012

Environment

Products
Novell GroupWise 7 Support Pack 3
Microsoft Windows XP Service Pack 2

Situation

Symptoms:
Groupwise Client crashes and gives windows error when notification is received
The Groupwise Client crashes when notification of new mail is received by notify in Windows XP SP2,when the client is set to Home View

Resolution

Reported to Engineering

Status

Reported to Engineering

Additional Information

Steps to Duplicate:

1. Login to Groupwise Client in either online mode or caching mode.
2. Set the default veiw to "Home Veiw".
3. Exit out of the Groupwise Client.
4. Receive notification of a new email from notify, so click read email.
5. This crashes grpwise.exe
6. Nothing is logged to the POA when the crash happens. GroupWise then
continues to open and even shows the new email once OK is clicked on the the error
message