Novell Audit plugin for iManager 2.7 fails: System Error

  • 7000375
  • 14-May-2008
  • 26-Apr-2012

Environment

Novell iManager Plugins
Novell Audit 2.0

Situation

Error: System Error when selecting 'query options'

It is possible to generate a "System Error" when selecting query options if the following components are installed (in the order listed)

1. Workstation iManager 2.7 (mobile)
2. Novell Audit 2.02 plug-in for iManager 2.7
3. Novell IDM plug-in for iManager 2.7


Resolution

Workaround:
  1. Uninstall the Novell Audit plug-in.

a. Click on the “Configure†button in iManager

b. Expand Plug-in Installation

c. Click on “Installed Novell Plug-in Modulesâ€

d. Place a check next to the “Novell Audit†line and click Uninstall

e. Wait for the process to finish, and close iManager when prompted to re-start tomcat

  1. Verify the Novell Audit plug-in has been removed.

a. After authenticating to iManager, look for an “Auditing and Logging†role. If this role still exists, close iManager and follow the steps outlined in Novell Support TID# 10096957

  1. Re-install the Novell Audit plug-in

a. Click on the “Configure†button in iManager

b. Expand Plug-in Installation

c. Click on “Available Novell Plug-in Modulesâ€

d. Put a check in the box next to “Novell Audit†and click Install



Status

Reported to Engineering