Environment
Novell Open Enterprise Server (Linux based)
Suse Linux Enterprise Server 10
Novell Customer Center (NCC)
Suse Linux Enterprise Server 10
Novell Customer Center (NCC)
Situation
A Fully configured and patched SUSE Linux Enterprise Server 10 SP1 (SLES10SP1) is converted, installed into a Novell Open Enterprise Server 2 (OES2) using Yast.
All needed Novell Open Enterprise Server 2 components are installed and configured, running and usable, even after a system restart.
Trying to add OES2 update channel using NCC seems to be impossible.
NCC only requests a SLES10 activation code and seems to ignore the fact that OES2 is now installed.
Executing oes-SPident shows
Though executing rug products shows
It looks like Novell Open Enterprise Server is available, but not installed, even though all needed OES2 components are installed and configured.
All needed Novell Open Enterprise Server 2 components are installed and configured, running and usable, even after a system restart.
Trying to add OES2 update channel using NCC seems to be impossible.
NCC only requests a SLES10 activation code and seems to ignore the fact that OES2 is now installed.
Executing oes-SPident shows
CONCLUSION: System is up-to-date!
found SLES-10-OES2-i386
found SLES-10-OES2-i386
Though executing rug products shows
S | Name | Version | Category
--+------------------------+---------+---------
i | SUSE_SLES_SP1 | 10.1-0 | add-on
| OPEN_ENTERPRISE_SERVER | 2- | add-on
--+------------------------+---------+---------
i | SUSE_SLES_SP1 | 10.1-0 | add-on
| OPEN_ENTERPRISE_SERVER | 2- | add-on
It looks like Novell Open Enterprise Server is available, but not installed, even though all needed OES2 components are installed and configured.
Resolution
Even though Novell Open Enterprise Server 2 is installed and fully operational, the system -when queried by NCC- is identified as a pure SLES10 installation.
To rectify the situation, proceed as follows:
1. rczmd restart - this to make sure no wrong data is kept in cache
2. rug in -t product OPEN_ENTERPRISE_SERVER - solve the dependencies (if any) and accept.
3. rczmd restart - to make the Zenworks Management Deamon aware of the change.
4. rug products - to verify that OPEN_ENTERPRISE_SERVER is recognized as installed.
Run the Novell Customer Center configuration again. This time it should request a activation code for both SLES10 as OES2 and afterwards it should be possible to update both SLES10 and OES2 components.
To rectify the situation, proceed as follows:
1. rczmd restart - this to make sure no wrong data is kept in cache
2. rug in -t product OPEN_ENTERPRISE_SERVER - solve the dependencies (if any) and accept.
3. rczmd restart - to make the Zenworks Management Deamon aware of the change.
4. rug products - to verify that OPEN_ENTERPRISE_SERVER is recognized as installed.
S | Name | Version | Category
--+------------------------+---------+---------
i | SUSE_SLES_SP1 | 10.1-0 | add-on
i | OPEN_ENTERPRISE_SERVER | 2- | add-on
--+------------------------+---------+---------
i | SUSE_SLES_SP1 | 10.1-0 | add-on
i | OPEN_ENTERPRISE_SERVER | 2- | add-on
Run the Novell Customer Center configuration again. This time it should request a activation code for both SLES10 as OES2 and afterwards it should be possible to update both SLES10 and OES2 components.