Microsoft Office 2007 Products don't show in ZENworks Desktop Management (ZDM 7) Predefined Office Reports

  • 7000185
  • 22-Apr-2008
  • 30-Apr-2012

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Inventory

Situation

Microsoft Office 2007 products don't appear in ZDM 7.1 IR1 HP2 canned reports for any of the following predefined (canned) reports:
Microsoft Office Components By Machine
Microsoft Office Installation Count
Microsoft Office By Machine

Resolution

Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 4 Hot Patch 1, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support
 
Prior to fix, the workaround is:
Use general software reports using additional filters, for example:
Vendor Name: Microsoft Corporation
Software Name: Microsoft Office Professional 2007
Software Version: 12.0

Feedback service temporarily unavailable. For content questions or problems, please contact Support.