Unable to open Excel and PDF documents through iChain

  • 7000184
  • 22-Apr-2008
  • 27-Apr-2012

Environment

iChain 2.3

Situation

Added a new proxy service to iChain to accelerate a web application called Archive Manager. Some Excel and PDF documents would fail to open when accessed via iChain with errors like:

Microsoft Excel Viewer cannot open files of this type

There was an error opening this document. This file cannot be found

Resolution

Disabling form fill allowed the files to open successfully. Closer examination of the form fill script showed an entry:

archivemgr.company.com/*

which says "scan for every single page under this domain". Wild card searches are undesirable. Instead of using the "*" wild-card, use a specific page name.

Changing the search to a specific page name resolved the problem.

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