User Icons on Desktop with folder redirection

  • 7000146
  • 21-Oct-2013
  • 28-Feb-2014


Novell ZENworks Configuration Management 11.2


Troubleshooting Desktop Icons on Windows 7 with folder redirection.

Bundles are configured to show an icon on the Desktop.
ZCM bundle icons do not display on Desktop when folders are redirected.

Note:  Folder redirection is defined as redirecting desktop to a share, or even to an alternate local drive location.


  1. Set this registry key:
    HKLM\Software\Novell\ZCM\NAL\SetIconOnDesktop DWORD set to 1
    see and ZENworks 11 SP2 Readme

  2. Confirm that the following group policy GPO is not set on the managed device:
    User Configuration >Administrative Templates > Start Menu and Task Bar > Remove User's folders

  3. NalView is launched from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run.  Sometimes there can be a race condition or problem with NalView launching before the folder drive is completely available.  Consider delaying the launch of NalView on the run queue. 
    To set:
    Go to HKLM\SOFTWARE\Netware\Nal\1.0\NalView\
    Create a DWORD called Delay and set its value to the time (in seconds) for which the launch of NalView.exe should be delayed.

    For more information see

  4. If desktop icons are lost, confirm whether they are still seen in the ZENworks icon and/or nalwin.  If so, launch NalView.exe manually to determine whether they come back.

Additional Information

Logging:  Look for NalRedir tag in zmd-messages.log.  Enable NalShell logging (See TID 3418069 How to enable debug logging for ZENworks 10 and 11 Configuration Management)