User Icons on Desktop with folder redirection

  • 7000146
  • 21-Oct-2013
  • 28-Feb-2014

Environment

Novell ZENworks Configuration Management 11.2

Situation

Troubleshooting Desktop Icons on Windows 7 with folder redirection.

Bundles are configured to show an icon on the Desktop.
ZCM bundle icons do not display on Desktop when folders are redirected.

Note:  Folder redirection is defined as redirecting desktop to a share, or even to an alternate local drive location.

Resolution

  1. Set this registry key:
    HKLM\Software\Novell\ZCM\NAL\SetIconOnDesktop DWORD set to 1
    see http://novell.com/support/kb/doc.php?id=7011389 and ZENworks 11 SP2 Readme

  2. Confirm that the following group policy GPO is not set on the managed device:
    User Configuration >Administrative Templates > Start Menu and Task Bar > Remove User's folders

  3. NalView is launched from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run.  Sometimes there can be a race condition or problem with NalView launching before the folder drive is completely available.  Consider delaying the launch of NalView on the run queue. 
    To set:
    Go to HKLM\SOFTWARE\Netware\Nal\1.0\NalView\
    Create a DWORD called Delay and set its value to the time (in seconds) for which the launch of NalView.exe should be delayed.

    For more information see https://www.novell.com/documentation/zenworks11/zen11_sys_user_sources/data/brq3r99.html

  4. If desktop icons are lost, confirm whether they are still seen in the ZENworks icon and/or nalwin.  If so, launch NalView.exe manually to determine whether they come back.

Additional Information

Logging:  Look for NalRedir tag in zmd-messages.log.  Enable NalShell logging (See TID 3418069 How to enable debug logging for ZENworks 10 and 11 Configuration Management)