Environment
Novell ZENworks Configuration Management 11.2
Situation
Troubleshooting Desktop Icons on Windows 7 with folder
redirection.
Bundles are configured to show an icon on the Desktop.
ZCM bundle icons do not display on Desktop when folders are redirected.
Bundles are configured to show an icon on the Desktop.
ZCM bundle icons do not display on Desktop when folders are redirected.
Note: Folder redirection is defined as redirecting desktop to a share, or even to an alternate local drive location.
Resolution
- Set this registry key:
HKLM\Software\Novell\ZCM\NAL\SetIconOnDesktop DWORD set to 1
see http://novell.com/support/kb/doc.php?id=7011389 and ZENworks 11 SP2 Readme
- Confirm that the following group policy GPO is not set on the
managed device:
User Configuration >Administrative Templates > Start Menu and Task Bar > Remove User's folders
- NalView is launched from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run.
Sometimes there can be a race condition or problem with NalView
launching before the folder drive is completely available.
Consider delaying the launch of NalView on the run
queue.
To set:
Go to HKLM\SOFTWARE\Netware\Nal\1.0\NalView\
Create a DWORD called Delay and set its value to the time (in seconds) for which the launch of NalView.exe should be delayed.
For more information see https://www.novell.com/documentation/zenworks11/zen11_sys_user_sources/data/brq3r99.html
- If desktop icons are lost, confirm whether they are still seen
in the ZENworks icon and/or nalwin. If so, launch NalView.exe manually to determine whether
they come back.
Additional Information
Logging: Look for NalRedir
tag in zmd-messages.log.
Enable NalShell logging (See TID 3418069 How to enable debug logging for
ZENworks 10 and 11 Configuration Management)