Novell ZENworks Patch Management Server 6.4 Service Pack 1

  • 7000079
  • 14-Apr-2008
  • 30-Apr-2012


Novell ZENworks Patch Management 6.4 - ZPM6.4


Service Pack 1 (SP1) for PatchLink Update Server 6.4 contains latest enhancements and fixes that increases server performance and manageability. On May 1, 2008 Lumension Security announces general availability of Service Pack 1.

On November 6, 2008 Lumension Security released a revision "C" to SP1 (SP1c) which resolves a minor installation issue with SP1. Users who have already installed SP1 do not need to install SP1c.

Applies To: Novell ZPM Update Server 6.4

Support Patch Name: Novell ZENworks Patch Management Update Server 6.4 Service Pack 1 (

Impact: Critical

What's New
  • Search Filter from Users Page
    Search Filter created from the Users Page to quickly identify PatchLink Administrators, Managers, or Operators.
  • Custom Roles are Available in Role Template
    Allows the Administrator to create role based access control (RBAC) Roles using custom RBAC Templates.
  • Language Selection
    Allows the Administrator to select the languages the Update Server downloads from the Global Subscription Server.
  • Dynamic IP Grouping
    Update Server automatically will create system groups based on IP Address to identify machines by network segment or location.
  • Unmanaged Device Grouping
    Update Server automatically assigns machines to a new system group called “Ungrouped” for devices that are not assigned to a custom group which allows Administrators to quickly identify assets that are not assigned to a management group.
  • Drag-and-Drop Grouping
    New AJAX Web Control that allows the Administrator to move a custom group by dragging the group to a parent or child group.
  • Increased support for Mac
    Added support for Apple's latest operating system Mac OS X 10.5 (Leopard) which includes a graphical installer for all Mac supported platforms.

What's Fixed


Agents show Offline rather than sleeping when outside of Hours of Operation


System Task DAU are not getting rescheduled for all registered Agent


Deployment Details - Export does not display data.


SSL-enabled Agents download packages via port 80 (HTTP) regardless of policy configuration


The 6.4 Update Server installations will fail if ASP.NET 1.1 is not installed but ASP.NET 2.0 is installed.


Discrepancy between spReports_GetList and sp_Reports_GetStoplightDatabyGroupID


Device Status Report Times Out on Update Servers with High Node Counts


Vista Agent does not perform Vulnerability Scan on Windows Vista Home Basic


Legacy Agents do not properly reflect Hours of Operation changes in Update Server


Cannot Abort Pre-Existing In-Progress Deployments After Upgrade to 6.4


DAU always succeeds -- Unless the DAgent.exe file is missing


Cannot Delete Mandatory Baseline Deployments on Upgraded 6.4 PLUS


Upgrade to 6.4 does not check for SQL Service Pack 2


Update Server 6.4 Upgrade: UpdateStorage Registry Value Incorrect


Update server does not report back IP address when viewing Inventory>Hardware>IPaddress


Confusion regarding DAU scheduling in PatchLink Update Configuration/Global System Policy


Error occurs when viewing the Groups Mandatory Baseline Compliance Graph


Application Reporting Shows Disabled Vulnerabilities


Dashboard Reporting Shows Disabled Vulnerabilities


Device Status Report > Patchable Status Column > Website and Online help does not define this status represents


Vulnerabilities Page displays patch status for Disabled Devices


MB custom pkgs were designed to deploy once but go out every 3 months


Hours of Operation "pop up" window does not always display grid appropriately, lops off last few hour columns


Confusion regarding DAU scheduling in PatchLink Update Configuration/Global System Policy


Package Compliance Summary Application Report Does Not Filter On PackageName When Selecting an Agent And/Or Group


Vulnerability Analysis Application Report Does Not Filter On Vulnerability Name When Selecting an Agent And/Or Group


Device Status Report (All Reports)


Export Buttons missing on Inventory locations after Upgrade to Update Server 6.4


ZPM Update Server 6.4 P2


ZPM Update Server 6.4 Cumulative Hotfix Build 19 (CHF)




Novell has provided two methods of delivery for Service Pack 1:
Patch Name Patch Description
B - Novell ZENworks Patch Managment Update Server 6.4 Service Pack 1

This patch is designed to be deployed from the ZPM Update Web Management Console. Locate this patch from the Vulnerabilities Page to schedule your deployment.

Note : Patch must be installed manually by an Administrator or equivalent rights. After deployment, the patch will be located in the System Temp directory.

Novell ZENworks Patch Management Update Server 6.4 Service Pack 1.msi This patch can be download and manually installed by an Administrator or equivalent rights. Click here to download.

  1. Download Novell ZENworks Patch Management Update Server 6.4 Service Pack 1.msi onto the Update Server.
  2. Open up command prompt and type, "net stop w3svc /y " to stop the world wide web publishing service.
  3. Download the ZPM 6.4 Service Pack 1 - Pre Install.exe onto the Update Server.
  4. Double-click on the Update Server SP1 - Pre Install.exe and proceed through the dialogues. When finished continue to the next step.
  5. Double-click on the ZPM 6.4 Service Pack 1.MSI to start the installer.
  • ZENworks Patch Management Update Server 6.4 Service Pack 1 can not be un-installed. It can only be re-applied.
Update Server Applicability

SP1 is applicable to the following ZPM Update Server versions:
  • Update Server 6.4 RTM (v6.4.2.1326)
  • Update Server 6.4 P2 (v6.4.2.1336)
  • Update Server 6.4 Cumulative Hotfix Build 19 or higher

Additional Information

When trying to apply the 6.4 SP1, the install fails with the following error in the update log:
Error: System.Data.SqlClient.SqlError: Violation of UNIQUE KEY constraint 'UK_AgentGroup'. Cannot insert duplicate key in object 'dbo.AgentGroup'.
Error: System.Data.SqlClient.SqlError: The statement has been terminated.
In addition to the failure, the Replication Service will disappear from the list of Windows Services and the agents will no longer connect.
There is an issue that may occur on Update Servers during installation of Update Server Service Pack 1 when the Replication Service cannot be stopped.
Installation of Update Server 6.4 Service Pack 1 fails and rolls back the upgrade.
The Replication Service is still active and cannot be stopped or removed during Update Server 6.4 Service Pack 1 installation.
  1. Stop the Replication Service manually before applying Update Server 6.4 Service Pack 1.
  2. If a failure occurred, remove the Update Server 6.4 Service Pack 1 log file before re-attempting using the following CMD prompt command from the root of the drive (e.g., C:\):
del /s /q patch1.log

Change Log

22-Feb-2010  tgordon Updated the link for patches to point to
13-Nov-2009  TGordon Updated to show the release of Update Server SP1c.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.