Error "Not an ISO 8859-1 character" opening pdf or Microsoft Office files from web page

  • Document ID:7000034
  • Creation Date:21-Oct-2013
  • Modified Date:21-Oct-2013
    • Micro Focus Products:
      Filr

Environment


Novell Filr 1.0

Situation

Opening either a Microsoft Office file or a pdf file from web page causes the error:"Not an ISO 8859-1 character".  Issue is seen with one net folder.  Other net folders open the documents correctly.

Resolution

 VMWare memory assigned to Filr image was only 4GB, which was not enough.  Increasing vmware memory to Filr image to 12GB resolved the issue.