ZENPXE.NLM abending server

  • Document ID:7000000
  • Creation Date:11-Apr-2008
  • Modified Date:30-Apr-2012
    • Micro Focus Products:
      ZENworks Desktop Management

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1
Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Imaging

Situation

ZENPXE.NLM is abending the server.
ERROR:Server DZ_01 halted Wednesday, 2007 November 7 9:42:10,641
Abend 1 on P00: Server-5.60.05: Page Fault Processor Exception (Error code 00000000)
Registers:
CS = 0008 DS = 0010 ES = 0010 FS = 0010 GS = 0010 SS = 0010
EAX = 46656572 EBX = 0000002B ECX = 46656572 EDX = 00000001
ESI = 913B43C0 EDI = 993030A8 EBP = 9E5BD498 ESP = 9E5BD490
EIP = 8DFB7643 FLAGS = 00210206
8DFB7643 8B4108 MOV EAX,[ECX+08]=?
EIP in ZENPXE.NLM at code start +00004643h
Access Location: 0x4665657A

Resolution

Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 3a, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at Novell Support

Status

Reported to Engineering

Additional Information

Server DZ_01 halted Wednesday, 2007 November 7 9:42:10,641
Abend 1 on P00: Server-5.60.05: Page Fault Processor Exception (Error code 00000000)

Registers:
CS = 0008 DS = 0010 ES = 0010 FS = 0010 GS = 0010 SS = 0010
EAX = 46656572 EBX = 0000002B ECX = 46656572 EDX = 00000001
ESI = 913B43C0 EDI = 993030A8 EBP = 9E5BD498 ESP = 9E5BD490
EIP = 8DFB7643 FLAGS = 00210206
8DFB7643 8B4108 MOV EAX,[ECX+08]=?
EIP in ZENPXE.NLM at code start +00004643h
Access Location: 0x4665657A

The violation occurred while processing the following instruction:
8DFB7643 8B4108 MOV EAX,[ECX+08]
8DFB7646 8945FC MOV [EBP-04],EAX
8DFB7649 8B45F8 MOV EAX,[EBP-08]
8DFB764C 83780400 CMP [EAX+04],00000000
8DFB7650 740D JZ 8DFB765F
8DFB7652 8B45F8 MOV EAX,[EBP-08]
8DFB7655 8B4004 MOV EAX,[EAX+04]
8DFB7658 50 PUSH EAX
8DFB7659 E862466AF9 CALL THREADS.NLM|free
8DFB765E 59 POP ECX

Running process: NWTS 1301 Process
Thread Owned by NLM: DTS.NLM
Stack pointer: 9E5BC870
OS Stack limit: 9E5AFDE0
Scheduling priority: 67371008
Wait state: 3030070 Yielded CPU
Stack: --46656572 ?
--46656572 ?
--9E5BD4A4 ?
8DFB7216 (ZENPXE.NLM|InitializeImageSafeData+16)
--9956B0E0 ?
--9E5BD4DC ?
8DFB6EC0 (ZENPXE.NLM|ZENGetPXEMenuStateEx+100)
--9956B0E0 ?
--CCCCCCCC ?
--00000000 ?
--00000000 ?
--00000000 ?
--8F278080 ?
--99303040 ?
--90C60080 ?
--9956B0E0 ?
--CCCCCCCC ?
--00CCCCCC ?
--8E470BBB ?
--9E5BF488 ?
00331D6D (SERVER.NLM|FunnelingWrapperReturnsHere+0)
--AC1702CD ?
--00000201 ?
--9E5BE480 ?
--9E5BD648 ?
--00000100 ?
--8E470ABB ?
--8E470BBF ?
-847788C0 (WS2_32.NLM|szDottedIpAddr+0)
--CCCCCCCC ?
--0000013C ?
--00000210 ?
--00000000 ?
--00000201 ?
--9E9BC04C ?
--9E9BC040 ?
--8CB97350 ?
--00000368 ?
--00000000 ?
--9E9BC260 ?
--8CB97940 ?
--8CB97320 ?
--00CCCCCC ?
--9E5BE480 ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--9E5BD4FC ?
--776617AC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--0000013C ?
--3C010000 ?
--00000210 ?
--10020000 ?
--00000000 ?
--00000000 ?
--00000201 ?
--01020000 ?
--00000368 ?
--68030000 ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--9E5BD4FC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?
--CCCCCCCC ?

Additional Information:
The CPU encountered a problem executing code in ZENPXE.NLM. The problem may be in that module or in data passed to that module by a process owned by DTS.NLM.

Loaded Modules:
DSTRACE.NLM Trace utility for Novell eDirectory 8.7.3
Version 10552.67 2005 June 21
Code Address: 9C688000h Length: 0000424Fh
Data Address: 9C927000h Length: 00008E60h
VLRPC.NLM DFS Volume Location Database (VLDB) RPC interface (Build 310 MP)
Version 3.05 2005 June 9
Code Address: 90CA8000h Length: 00002793h
Data Address: 882F4000h Length: 000002FDh
SCRSAVER.NLM NetWare Screen Saver
Version 6.01.05 2004 April 14
Code Address: 9034E000h Length: 00004D7Dh
Data Address: 88A58000h Length: 00003B78h
IMGSERV.NLM ZENworks Imaging Server
Version 7.00 2007 May 4
Code Address: 8E964000h Length: 0000F0CDh
Data Address: 8E8F3000h Length: 00005B10h
ZENIMGDS.NLM ZENworks Imaging DS Library
Version 7.00 2007 March 26
Code Address: 8E942000h Length: 0000DF1Dh
Data Address: 8E480000h Length: 00004C52h
DTS.NLM Transaction Server 3.1.0 - Netware
Version 3.01.05 2007 May 2
Code Address: 8E404000h Length: 0000A810h
Data Address: 8E08E000h Length: 00004E6Ch
PMAP.NLM ZENworks Port Mapper Service
Version 2.01 2006 June 28
Code Address: 8E085000h Length: 00001E5Bh
Data Address: 8E073000h Length: 00000770h
ZENPXE.NLM ZENworks Imaging PXE Library
Version 7.00 2007 January 11
Code Address: 8DFB3000h Length: 0000898Dh
Data Address: 9572F000h Length: 00079214h
PDHCP.NLM Di-NIC Proxy DHCP Server
Version 2.08 2003 October 20
Code Address: 8D712000h Length: 00004DD0h
Data Address: 8D75F000h Length: 00001BB2h
TFTP.NLM ZENworks Preboot TFTP Server
Version 2.05.02 2007 January 9
Code Address: 8D0D1000h Length: 000037DBh
Data Address: 8CFE4000h Length: 00001470h
DBSRV8.NLM Sybase Adaptive Server Anywhere 8.0.3.5331
Version 8.00.03 2005 November 30
Code Address: 91A36000h Length: 002B6A7Fh
Data Address: 91CED000h Length: 0007AC60h

+ Migrating a Traditional ZEN 10 LP